At Ka Kā Wā, we pride ourselves on delivering high-quality, delicious chocolate products. Your satisfaction is our top priority. However, due to the perishable nature of our products, we have a specific returns policy in place.
Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us within 48 hours of delivery with photographic evidence. We will promptly assess the situation and, if applicable, offer a replacement or refund. If you believe you've received a damaged or defective order please email Fi@kakawa.co.nz
Incorrect Orders
If you receive an incorrect order, please notify us immediately. We will arrange for the correct items to be sent to you as soon as possible, and organise the return of the incorrect items, at no additional cost to you. If you believe you've received an incorrect order please email Fi@kakawa.co.nz
Change of Mind
Due to the perishable nature of our chocolates, we cannot accept returns due to change of mind. We encourage you to review your selection carefully before finalising your purchase.
Allergies and Dietary Restrictions
We list all ingredients and potential allergens on our product pages and packaging. Please review this information carefully before purchasing. Unfortunately, we cannot accept returns based on individual dietary restrictions or allergies.
Return Process
To initiate a return, please contact our customer service team with your order number and details about the product you would like to return. We will provide instructions on how to proceed. If you believe you've received a damaged, defective or incorrect order, please email Fi@kakawa.co.nz
Refunds
Eligible refunds will be processed to the original method of payment within a certain number of days, depending on your card issuer's policies.
Exceptions
Please note that limited edition items, gift cards, and promotional products are final sale and not eligible for return or exchange.
Questions
If you have any questions or concerns about your order or our returns policy, please do not hesitate to contact us at Fi@kakawa.co.nz.
We appreciate your understanding and look forward to providing you with premium chocolate experiences.
This returns policy aims to balance customer satisfaction with the practical considerations of selling perishable goods online. It is designed to be clear and fair, ensuring customers feel confident and cared for in their purchasing decisions.
