Ka kā wā Information & Policies
Explore all essential details about Ka kā wā in one place. From our terms and privacy commitments to shipping guidelines, FAQs, glossary, and acknowledgements, these sections will help you understand how we work, what we stand for, and how we care for our customers and community.
Terms & Conditions
Privacy Policy
Returns Policy
Shipping
FAQ
Terms & Conditions
Introduction
Welcome to Ka Kā Wā. By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions. These terms apply to all visitors, users, and others who wish to access or use our service.
Product and Service Descriptions
Ka Kā Wā strives to provide accurate descriptions and visuals of its products and services. However, we cannot guarantee that all descriptions, images, or pricing are entirely accurate, current, or error-free. In the event of an error, we reserve the right to correct it and change or update information without prior notice.
User Responsibilities
Users of our website are expected to provide accurate, current, and complete information when necessary. Any misuse or unauthorised use of the website and its content is strictly prohibited. Users are responsible for maintaining the confidentiality of their account information, including passwords, if applicable.
Intellectual Property
The content on Ka Kā Wā's website, including text, graphics, logos, images, as well as the compilation thereof, and any software used on the site, is the property of Ka Kā Wā or its suppliers and is protected by copyright and intellectual property laws.
Purchases and Payment
Ka Kā Wā accepts various forms of payment as indicated on our website. By making a purchase, you agree to pay all charges at the prices then in effect for your purchases, including any applicable shipping fees. You also authorise us to charge your chosen payment provider for these amounts.
Shipping and Returns
Please refer to our Shipping Policy for details on our shipping practices. Our Returns Policy provides detailed information about options and procedures for returning your order.
Limitation of Liability
Ka Kā Wā shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:
(i) your access to or use of or inability to access or use the service;
(ii) any conduct or content of any third party on the service; and
(iii) unauthorised access, use or alteration of your transmissions or content — whether based on warranty, contract, tort (including negligence), or any other legal theory.
Governing Law
These Terms shall be governed and construed in accordance with the laws of New Zealand, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.
Contact Information
For any questions about these Terms, please contact us at Fi@kakawa.co.nz.
Privacy Policy
Ka Kā Wā Privacy Policy
Welcome to Ka Kā Wā. We are committed to protecting the privacy and security of our customers' personal information. This policy outlines the types of data we collect, how it's used, and how it is safeguarded.
Information Collection and Use
Personal Data: We collect personal data (name, contact details, payment information) when you make a purchase or sign up for our newsletter.
Usage Data: Information on how our website is accessed and used (e.g., page visits, time spent on pages) is also collected.
Purpose: Your data helps us process orders, improve our service, and communicate with you about our products and promotions.
Data Sharing and Disclosure
Third-party Service Providers: We may share your data with service providers for payment processing, shipping, and marketing assistance.
Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
Cookies and Tracking Technologies
Cookies: Our website uses cookies to enhance your browsing experience and gather information about website usage.
Control: You can set your browser to refuse cookies or alert you when cookies are being sent.
Data Security
Protection Measures: We employ security measures like SSL encryption to protect your personal information.
Limitations: Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure.
User Rights
Access and Control: You have the right to access, update, or delete your personal information.
Opt-out: You can opt out of marketing communications at any time.
Policy Updates
Changes: This policy may be updated occasionally. We will notify you of any significant changes.
Effective Date: The last update date is displayed at the top of the policy.
Contact Information
For any questions or concerns about our privacy practices, please contact us at fi@kakaw.co.nz.
Returns Policy
Ka Kā Wā Returns Policy
At Ka Kā Wā, we pride ourselves on delivering high-quality, delicious chocolate products. Your satisfaction is our top priority. However, due to the perishable nature of our products, we have a specific returns policy in place.
Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us within 48 hours of delivery with photographic evidence. We will promptly assess the situation and, if applicable, offer a replacement or refund. If you believe you've received a damaged or defective order, please email Fi@kakawa.co.nz.
Incorrect Orders
If you receive an incorrect order, please notify us immediately. We will arrange for the correct items to be sent to you as soon as possible and organise the return of the incorrect items at no additional cost to you. If you believe you've received an incorrect order, please email Fi@kakawa.co.nz.
Change of Mind
Due to the perishable nature of our chocolates, we cannot accept returns due to change of mind. We encourage you to review your selection carefully before finalising your purchase.
Allergies and Dietary Restrictions
We list all ingredients and potential allergens on our product pages and packaging. Please review this information carefully before purchasing. Unfortunately, we cannot accept returns based on individual dietary restrictions or allergies.
Return Process
To initiate a return, please contact our customer service team with your order number and details about the product you would like to return. We will provide instructions on how to proceed. If you believe you've received a damaged, defective, or incorrect order, please email Fi@kakawa.co.nz.
Refunds
Eligible refunds will be processed to the original method of payment within a certain number of days, depending on your card issuer's policies.
Exceptions
Please note that limited edition items, gift cards, and promotional products are final sale and not eligible for return or exchange.
Questions
If you have any questions or concerns about your order or our returns policy, please do not hesitate to contact us at Fi@kakawa.co.nz.
We appreciate your understanding and look forward to providing you with premium chocolate experiences.
This returns policy aims to balance customer satisfaction with the practical considerations of selling perishable goods online. It is designed to be clear and fair, ensuring customers feel confident and cared for in their purchasing decisions.
Shipping
New Zealand Shipping
Ka Kā Wā is pleased to offer shipping across New Zealand.Standard Shipping:
Standard Shipping:
We provide standard shipping on all orders at a flat rate of $12.00 NZD.
Deliveries are made through a trusted courier service for overnight shipping are $17.00 NZD.
Free Shipping:
Enjoy free shipping on orders over $300.00 NZD
Packaging:
Your chocolates are packed with care to ensure they arrive in perfect condition, regardless of the weather.
International Shipping
Ka Kā Wā is pleased to offer shipping across New Zealand.Standard Shipping:
Standard Shipping:
We provide standard shipping on all orders at a flat rate of $12.00 NZD.
Deliveries are made through a trusted courier service for overnight shipping are $17.00 NZD.
Free Shipping:
Enjoy free shipping on orders over $300.00 NZD
Packaging:
Your chocolates are packed with care to ensure they arrive in perfect condition, regardless of the weather.
Delivery Timeframes
Ka Kā Wā is pleased to offer shipping across New Zealand.Standard Shipping:
Standard Shipping:
We provide standard shipping on all orders at a flat rate of $12.00 NZD.
Deliveries are made through a trusted courier service for overnight shipping are $17.00 NZD.
Free Shipping:
Enjoy free shipping on orders over $300.00 NZD
Packaging:
Your chocolates are packed with care to ensure they arrive in perfect condition, regardless of the weather.
Duties & Taxes
Ka Kā Wā is pleased to offer shipping across New Zealand.Standard Shipping:
Standard Shipping:
We provide standard shipping on all orders at a flat rate of $12.00 NZD.
Deliveries are made through a trusted courier service for overnight shipping are $17.00 NZD.
Free Shipping:
Enjoy free shipping on orders over $300.00 NZD
Packaging:
Your chocolates are packed with care to ensure they arrive in perfect condition, regardless of the weather.
Insurance
Ka Kā Wā is pleased to offer shipping across New Zealand.Standard Shipping:
Standard Shipping:
We provide standard shipping on all orders at a flat rate of $12.00 NZD.
Deliveries are made through a trusted courier service for overnight shipping are $17.00 NZD.
Free Shipping:
Enjoy free shipping on orders over $300.00 NZD
Packaging:
Your chocolates are packed with care to ensure they arrive in perfect condition, regardless of the weather.
Incorrect Address
Ka Kā Wā is pleased to offer shipping across New Zealand.Standard Shipping:
Standard Shipping:
We provide standard shipping on all orders at a flat rate of $12.00 NZD.
Deliveries are made through a trusted courier service for overnight shipping are $17.00 NZD.
Free Shipping:
Enjoy free shipping on orders over $300.00 NZD
Packaging:
Your chocolates are packed with care to ensure they arrive in perfect condition, regardless of the weather.
FAQ
How should I store my Ka Kā Wā chocolate to maintain its quality and flavor?
To preserve the exquisite taste and quality of your Ka Kā Wā chocolate, store it in a cool, dry place at a temperature between 16°C and 18°C. Avoid exposure to sunlight or any heat source, as this can affect its texture and flavor. Refrigeration is not recommended, as it can cause condensation and alter the chocolate's delicate taste.
Can Ka Kā Wā chocolates be used in baking or cooking?
To preserve the exquisite taste and quality of your Ka Kā Wā chocolate, store it in a cool, dry place at a temperature between 16°C and 18°C. Avoid exposure to sunlight or any heat source, as this can affect its texture and flavor. Refrigeration is not recommended, as it can cause condensation and alter the chocolate's delicate taste.
Are Ka Kā Wā chocolates suitable for vegans?
To preserve the exquisite taste and quality of your Ka Kā Wā chocolate, store it in a cool, dry place at a temperature between 16°C and 18°C. Avoid exposure to sunlight or any heat source, as this can affect its texture and flavor. Refrigeration is not recommended, as it can cause condensation and alter the chocolate's delicate taste.
Does Ka Kā Wā offer chocolates for people with allergies?
To preserve the exquisite taste and quality of your Ka Kā Wā chocolate, store it in a cool, dry place at a temperature between 16°C and 18°C. Avoid exposure to sunlight or any heat source, as this can affect its texture and flavor. Refrigeration is not recommended, as it can cause condensation and alter the chocolate's delicate taste.
How can I learn more about the cultural significance of the ingredients used in Ka Kā Wā chocolates?
To preserve the exquisite taste and quality of your Ka Kā Wā chocolate, store it in a cool, dry place at a temperature between 16°C and 18°C. Avoid exposure to sunlight or any heat source, as this can affect its texture and flavor. Refrigeration is not recommended, as it can cause condensation and alter the chocolate's delicate taste.
Can I gift Ka Kā Wā chocolates, and do you offer gift wrapping services?
To preserve the exquisite taste and quality of your Ka Kā Wā chocolate, store it in a cool, dry place at a temperature between 16°C and 18°C. Avoid exposure to sunlight or any heat source, as this can affect its texture and flavor. Refrigeration is not recommended, as it can cause condensation and alter the chocolate's delicate taste.
